Effective date: September 23, 2026

Welcome to en.xeclyhealth.com. These Terms and Conditions govern your access to the Xecly website and your purchase of dietary supplements, nutritional products and other goods offered through the site. By using the site, creating an account or submitting an order, you agree to these Terms.

1. Website Operator

This website is operated by Hong Kong Muk Sing Trading Limited, UNIT 33A7, AREA F, 11/F, MAI TAK IND BUILDING, 221 WAI YIP STREET, KWUN TONG, HONG KONG. Email: XeclyMuk@163.com. Phone: 17638167490.

2. Eligibility

You must be at least 18 or have reached the age of majority in your jurisdiction to place an order yourself. Products intended for children must be purchased by a parent, guardian or responsible adult and used according to the product label.

3. Dietary Supplement Disclaimer

Products sold on this site are dietary supplements, not medicines intended to treat disease unless a product page lawfully states otherwise. Product descriptions, articles and health information are for general educational purposes and do not constitute medical advice. They are not intended to diagnose, treat, cure or prevent any disease.

Consult a qualified healthcare professional before use if you are pregnant or breastfeeding, take medication, have a health condition, are preparing for surgery, have ingredient-allergy or interaction concerns, or are selecting supplements for a child. Always follow the ingredient list, suggested use, warnings and allergen statements on the actual packaging.

4. FDA Statement

Where a product page uses an applicable structure/function claim, the claim may be accompanied by the appropriate FDA disclaimer. Dietary supplements must not be promoted as unapproved disease treatments, and site information should not be interpreted as diagnosis or treatment advice.

5. Product Information

We strive to present names, images, ingredients, Supplement Facts, specifications, directions and prices accurately. Packaging upgrades, ingredient adjustments or production-batch variations may cause minor differences between website content and the delivered packaging. Before use, rely on the latest label and packaging information supplied with the product.

6. Allergen Information

Products may contain or use ingredients derived from fish, nuts, soy, dairy or other potential allergens. Review the product page and package allergen statement before purchase and use. Seek professional advice if you have a severe food-allergy history.

7. Orders

An order confirmation does not necessarily mean final acceptance. We may reasonably refuse, limit or cancel orders because of insufficient stock, incorrect price or product information, failed payment, suspected fraud, shipping restrictions or abnormal purchase quantities. If we cancel after payment, applicable amounts will be refunded.

8. Prices and Payment

Prices are those displayed on the website. Unless stated otherwise, taxes and shipping may be calculated separately at checkout. Product prices, promotions, discounts and inventory may be adjusted in accordance with law.

9. Delivery

Orders are handled under the published Shipping Policy. Delivery estimates may be affected by carrier delays, severe weather, holidays, incorrect addresses, inventory issues or other factors beyond our reasonable control. Customers must provide an accurate, complete delivery address.

10. Returns and Refunds

Returns, exchanges and refunds are governed by the Refund & Shipping Policy. Because dietary supplements involve food and hygiene safety, opened or used products may be restricted from return except where applicable law requires otherwise.

11. Product Use

Follow the actual product label for suggested use, serving size, warnings and allergen information. Do not exceed the label recommendation unless directed by a qualified healthcare professional.

12. Accounts and Promotions

You are responsible for accurate account information, password security and preventing unauthorized use. Promotional codes and offers may have validity periods, product restrictions, minimum-spend requirements, per-user limits and rules on combining offers.

13. Prohibited Conduct

You may not use the site unlawfully, place fraudulent orders, interfere with operation, distribute malicious code, unlawfully obtain user information, scrape data without authorization, infringe intellectual-property rights, impersonate another person or use the site for illegal activity.

14. Intellectual Property

Xecly names, trademarks, logos, product descriptions, page design, graphics and other original content are protected by applicable intellectual-property laws and may not be used for unauthorized commercial purposes without written permission.

15. Third-Party Services

Payment platforms, couriers, hosting providers, advertising platforms, analytics providers and social-media services may be governed by their own terms and privacy policies.

16. Website Disclaimer and Liability

To the extent permitted by law, the site is provided on an “as-is” and “as-available” basis. We do not guarantee uninterrupted, error-free or risk-free operation. Nothing in these Terms excludes consumer rights or liability that cannot lawfully be limited or excluded.

17. Privacy

Personal-information processing is governed by the Privacy Policy. Please review it before using the website.

18. Updates and Severability

We may amend these Terms in response to legal or operational changes. Updated Terms will be posted with a new effective date. If a provision is invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

19. Contact Us

Hong Kong Muk Sing Trading Limited
UNIT 33A7, AREA F, 11/F, MAI TAK IND BUILDING, 221 WAI YIP STREET, KWUN TONG, HONG KONG
Email: XeclyMuk@163.com
Phone: 17638167490
Website: en.xeclyhealth.com