CONTACT XECLY

HONG KONG MUK SING TRADING LIMITED

UNIT 33A7, AREA F, 11/F, MAI TAK IND BUILDING, 221 WAI YIP STREET, KWUN TONG, HONG KONG | Email: Xeclycenter@outlook.com | Phone: 17638167490

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CUSTOMER INFORMATION

FREQUENTLY ASKED QUESTIONS

Where can I find ingredient and serving information?

Ingredient and serving information is provided on each product page and on the product packaging. Before use, rely on the latest label and packaging information supplied with the product.

How can I contact Xecly?

Email Xeclycenter@outlook.com or call 17638167490.

Hong Kong Muk Sing Trading Limited, UNIT 33A7, AREA F, 11/F, MAI TAK IND BUILDING, 221 WAI YIP STREET, KWUN TONG, HONG KONG.

What is the return and exchange timeframe?

Contact us within 30 days of receipt if you experience a product issue so we can discuss the appropriate solution.

Opened products without a quality defect are not eligible for return or exchange. Exchanges require a defective product, proof of purchase and a request within the applicable 30-day period.

What if my item is damaged, unsealed or incorrect?

Inspect your order immediately after delivery and contact us right away with unboxing photos and video if the seal is broken, the product is damaged or the wrong item was delivered.

Do not consume any product that is damaged, unsealed or shows signs of tampering.

How are orders processed and shipped?

Orders are normally processed within 1–3 business days, excluding weekends and holidays. Estimated delivery within the United States is 3–7 business days.

A tracking email is sent after shipment. Tracking information may take 24–48 hours to update.

CONTACT INFORMATION

CONTACT XECLY FOR PRODUCT OR ORDER QUESTIONS